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Reporting Abuse of Children


Reporting Abuse of Adults

Making a Safeguarding Referral for Children

Where there are child protection concerns for children and young people aged 0 to 18 years and living in Worcestershire the Family Front Door, Initial Contact and Referral Team is the central point for all referrals.

Please read this leaflet for more information about making a referral to Children’s Social Care or requesting early help support.

If you have an immediate concern about the safety and welfare of a child please phone the Family Front Door directly on 01905 822666. You will be required to submit the information on a referral form as per the WSCB procedure.

This team receives referrals from professionals, members of the community, family members, children and young people directly.

Levels of Need Guidance

Please refer to the Worcestershire LSCB levels of need guidance for support in identifying the levels of need and the right referral pathway for that child or young person. Children’s Social Care respond to levels of need identified at level 4 of the Worcestershire LSCB levels of need guidance.

If you have a child protection concern outside of normal office hours please contact our out of hours emergency duty team (EDT) telephone 01905 768020

Early help family support

What is early help and family support?

If you are experiencing difficulties in your family or are worried about your children, there are people who can offer help and support. For more information please visit the Your Life, Your Choice website at

Here you can find advice and guidance to help support your family. If you need more help than your usual support network, for example your health visitor, child’s school, doctor or Children’s Centre the family support process can help.

Community Social Workers

Worcestershire County Council has set up a Community Social Work Team which is based in our Targeted Early Help Team.

The Team supports professionals by offering both telephone and face to face advice and guidance on the WSCB Levels of Need Guidance and its application. The team will also signpost agencies to services that can help support a family. Agencies can also access assistance from the team to help them undertake Early Help Assessments and develop Early Help Action Plans. Any professional who has a general enquiry on how to access the support listed above is welcome to contact the team on 01905 846057. For more information visit

How do I report a concern about an adult safeguarding issue?

You might have concerns about abuse and neglect for yourself or someone you know.

  • if it is an emergency dial 999
  • to report a crime or potential crime to the Police you can phone the non-emergency number 101
  • to report an adult safeguarding concern please call 01905 768053
  • if you would like safeguarding advice please phone the Adult Safeguarding Team on 01905 843189 (note this number does not accept referrals)
  • professionals can complete an online form to report concerns about abuse or neglect

The information below tells you more about what happens when you report abuse or neglect and links to relevant policies and procedures that inform you how local services work together to protect adults at risk of abuse or neglect.

The Care Act 2014 (GOV.UK) sets out the safeguarding responsibilities of local services  who must work together to safeguard adults in a way that supports them in making choices,  and having control about how they want to live.

What will happen if the concerns are about me?

Your safeguarding concern will be passed to the Adult Safeguarding Team who will contact you.

They will discuss the outcomes you wish to achieve and whether you have support or need an advocate to help you explain what you want to happen. See the Independent Support section below.

We will establish with you who you want to be involved. Further information may need to be gathered and a decision will need to be made regarding whether a formal section 42 enquiry is required or whether there is other action that should be taken. A section 42 enquiry refers to that part of the Care Act 2014 which places a duty on the Council to make appropriate enquiries.

The aim of this process is to assist you to live the life you want, with support and protection if needed.

View the West Midlands Adult Safeguarding Policy and Procedures

Independent support

The local authority will arrange for an independent advocate to represent and support a person who is the subject of a Safeguarding Enquiry or a Safeguarding Adult Review, if they need help to understand and take part in the enquiry or review, and to express their views, wishes, or feelings. If an individual is felt to be lacking capacity to engage with the safeguarding process, a Mental Capacity Assessment will be completed to test out if the person has capacity or not to make their own decisions about their protection.

What will happen if the concerns are about someone else?

Further information may need to be gathered and a decision will need to be made as to whether a Local authority must make enquiries, or cause another agency to do so, whenever abuse or neglect are suspected called a section 42 enquiry ( see above).

We will need to establish whether the person you are concerned about has capacity to consent to the safeguarding process, and whether they need an advocate to support them. If you tell us you are worried about someone being abused, you may not always be told all the details of what action is taken. This is because the council has a duty to keep information about people safe.

Concerns for someone’s ability to cope at home

It maybe you are worried that someone maybe struggling at home with day to day matters. For more information and advice see concerns for someone’s ability to cope at home