What is Safeguarding & Getting Help

Safeguarding children means protecting children from all forms of harm and abuse, such as physical, emotional, sexual abuse or neglect. It also means helping children to grow up to be confident, healthy and happy adults.


What is child abuse and neglect?

“Child abuse is any action by another person – adult or child – that causes significant harm to a child. It can be physical, sexual or emotional, but can just as often be about a lack of love, care and attention. We know that neglect, whatever form it takes, can be just as damaging to a child as physical abuse.” (NSPCC)

The NSPCC website has lots of helpful information about the signs, symptoms and effects of abuse.


What to do if you suspect abuse or are concerned about a child

These are some of the steps you can take to help keep a child safe.

If you have any concerns about a child or young person living in Worcestershire and feel that they may be in need of protection or safeguarding contact the Family Front Door.

Staff are available Monday to Thursday from 9.00am to 5.00pm and Fridays from 9.00am to 4.30pm.

  • telephone: 01905 822666

For assistance out of office hours (weekdays and all day at weekends and bank holidays):

  • telephone: 01905 768020

Concerns about children living outside Worcestershire

If you are concerned about a child living outside of Worcestershire call the NSPCC helpline on 0808 800 5000. You can call the Helpline Monday to Friday between 8am and 10pm or at weekend between 9am and 6pm. Alternatively email help@nspcc.org.uk or complete an online reporting form.